As a business owner and witnessing a vast spectrum of customers served every year, I can only "feel" the tension and anxiety shared by many when technology becomes "intolerable"! Because of this, my team and I have decided to not only "fix" the problems associated with your computer, but share a little indepth knowledge about your computer's disposition at the time, and any ways to prevent further costly problems. To date, I have personally trained literally over a 1000 unique people "1-on-1" at least 2 or 3 times each time! That's between 5 and 6 thousand hours! I developed methods to "feather" all the technical jargon into ways "regular folks" could understand.