Ah.... You just gotta love computers! Well, ONLY when they are cooperating! When issues arise such as freeze ups, virus corruption and BSOD'S (Blue Screen Of Death) or if you lose internet, lan connectivity etc., tempers and frustration tend to rise!
Hi, my name is Scott D.. My job and profession is to not only eradicate and fix problems, but to instinctively educate clients (if at all interested) in what caused the problem at hand, what I did in short to fix it and how to most effectively prevent any future malfunctions. I have a “knack” for translating all the “geek jargon” into understandable, friendly language.
Bottom line is “I love challenges”! The first time I opened the cover of an old Acer desktop, I had no idea! My first project was to initiate a drive “B” (removable media drive). I had some old computer reference books lying around so I did my research. Found that the first drive “A” had a twist in the changeover cable at such and such points. This is what made drive “A” bootable (if a system disk was present). Drive “B”, on the other hand needed to be “straight through” (no twists).
The latter is just but a minute example of the many “challenges” which lay ahead. Now it’s more like configuring IP pools, scopes and ranges, converting decimal to binary and a wide range of web elements. But it’s the ability to render a perfect balance of ingenuity, knowledge and courtesy when face to face with clients.
I didn’t become “book learned” or “certified” until 7 years into my profession. Hands on experience, oral guidance and research were the sheer sources of input. I decided that it was time for certification so I hurriedly tested and passed with no problem. If you lay the right groundwork and interest in what you want to do, then the surety of consummation will always be there!
THAT “EXTRA MILE” (OR TWO)
If I had a penny for every time I could have “justifiably” refused to render services to particular customers I’ve served in the past, I would need a walk-in closet to literally store the rolls of pennies! What I mean is that it would have been so easy to feed into those unique events where a man or a woman, young or old, possessing such an “irate affixation” for no apparent reasons. It’s like you just want to say “What did I ever do to you?!” or “You know where you can go!” Those statements are just about not even found in my vocabulary as it is, much less laboring them on a customer! It takes more than just “sweet-talking” to “deescalate” a situation. It requires dedication, patience and agility. A professional has to show an “interest” in that customer AND at the same time “not give away the fact that you could very possibly be reciting a script”! I’ve had customers call me back more than once to solely apologize about a previous consultation.
I’m not God’s “gift” to the computer market, but rather “use” the gift “God” gave me to make a living.
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